Terms & Conditions
Ticket Terms & Conditions
TICKET TERMS & CONDITIONS
Please review the following policies before purchasing your tickets.
Ticket Purchase Policy
All sales are final.
Tickets purchased online are non-refundable.
Tickets purchased online can ONLY be used for the specific time, date and movie title they were originally purchased for. No exceptions!
Tickets can NOT be purchased over the phone. They must be purchased at the Box Office or online. Box offices are open daily from 4PM to 9PM.
Ticket Exchanges
Need to change your showtime?
You may exchange tickets for a different showtime 8 hours before showtime. We do not guarantee any exchanges or swaps within 8 hours of the showtime.
Please email movies@jhmovieworks.com with your name, online confirmation information, the day & showtime you would like to switch to, and contact phone number.
If you contact us within 8 hours of your booked showtime, we do not guarantee that we will be able to swap your booking.
If the original booking day/show has passed, you will not be able to swap tickets.
If you fail to provide us with an already scheduled show to swap your tickets to, your swap will be forfeited.
We reserve the right to limit the number of swaps made on a ticket purchase.
You are responsible for any price differences if you swap to a day with a higher ticket price.
No refunds will be given if you swap to a day with a lower ticket price.
Do NOT call the business office to make swap requests.
Online Service Fees
There is a $1.95 service fee for each ticket purchased online.
Service fees for online ticket purchases are not refundable.
Assigned Seating
All seating is assigned. You will pick your seats when you purchase your tickets.
Movie Passes
Movie Passes are only accepted at the Box Office. Movie Passes can not be used for online purchases.
Bookings can NOT be made over the phone using movie passes. You must present your passes in person to get tickets.
Ticket Age Guidelines
Although anyone may purchase a ticket online, when you pick up your tickets at the theatre you must meet the rating and class guidelines below:
You must be 17 to purchase a ticket. If you are under 17, you must be accompanied by a parent or legal guardian.
